RETURNS AND REFUNDS
We want you to enjoy your World Trail soft goods as soon as you receive your order – please choose your items carefully.
To return an item, please contact us so we can provide you with the relevant documentation and a Return Authority number for these items.
Goods must be returned within 30 days of order date with any items unworn and unwashed and in re-sellable condition. All products returned will be inspected to ensure the product is refundable. Once approved for return we will credit your original method of payment, excluding the delivery fee. We will credit your delivery fee if the product delivered is faulty, or does not match what you have ordered.
We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.
If an item is faulty or damaged on arrival, please contact our Customer Support team for assistance.
Items available on this website are for Australian delivery only.
For items readily available in stock, we will dispatch your order within 24-48 hours. Depending on your location, we anticipate delivery to Australian locations within 7-10 working days. Should any item within your order be on pre-order or backorder, we will dispatch to you ASAP on arrival.
Items will be delivered to you by Australia Post, depending on your selected products.
A signature will most likely be required on delivery. Should no-one be home to accept your parcel, we recommend delivery to a workplace or alternate address. If you provide us with Post Office Box details, we may contact you to arrange an alternate delivery address, depending on the size of the order being delivered to you.
If our freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge may need to be applied prior to dispatch.